# Dependable Health Care Ltd

Dependable Health Care Ltd is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/03/2023

## Practical info

- Postcode: HD1 6BL
- Registered manager: Muzanenhamo, Pilot
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-04
- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
  - Published: 2023-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-04

### Other

- Finding
  - Evidence: Positive and open culture with regular staff engagement through team meetings and supervisions.
  - Published: 2023-04-04
- Finding
  - Evidence: Complaints policy and process in place; people felt confident issues would be addressed.
  - Published: 2023-04-04
- Finding
  - Evidence: Systems in place to record, respond to and learn from accidents and incidents.
  - Published: 2023-04-04
- Finding
  - Evidence: Effective partnership working with health and social care professionals including dieticians and district nurses.
  - Published: 2023-04-04
- Finding
  - Evidence: People treated with kindness, dignity and respect by caring staff.
  - Published: 2023-04-04
- Finding
  - Evidence: Service worked within principles of the Mental Capacity Act 2005.
  - Published: 2023-04-04
- Finding
  - Evidence: Staff received regular supervisions, induction, mandatory training and shadow shifts.
  - Published: 2023-04-04
- Finding
  - Evidence: Safe recruitment practices in place including appropriate DBS checks.
  - Published: 2023-04-04
- Finding
  - Evidence: People and relatives consistently reported feeling safe, with positive feedback such as 'The staff are lovely. I'm quite safe with them'.
  - Published: 2023-04-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-04
- Finding
  - Staffing and recruitment
  - Published: 2023-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-04
- Finding
  - Using medicines safely
  - Published: 2023-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-04
- Finding
  - How the provider understands and acts on the duty of candour; working in partnership with others
  - Published: 2023-04-04
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9529827421

HomeCare Compass is an independent guide and is not affiliated with the CQC.