# 12/13 Church Walk

*Operated by Care Choice + Ltd.*

12/13 Church Walk is a CQC-regulated home-care agency in Trowbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/02/2022

## Practical info

- Postcode: BA14 8DX
- Registered manager: Mangutha-Mwaura, Jane
- Local authority: Wiltshire
- Region: South West
- City: Trowbridge
- Last CQC check: 19/Feb/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong multi-agency working with local authority adult social care, learning disabilities teams and other health professionals
  - Published: 2022-02-19
- Finding
  - Evidence: Responsive to concerns, including a relative's feedback about timekeeping addressed within 48 hours
  - Published: 2022-02-19
- Finding
  - Evidence: Effective quality assurance systems including care record reviews, competency spot checks and regular audits
  - Published: 2022-02-19
- Finding
  - Evidence: Regular supervision, appraisals and wellbeing check-ins for staff, with management showing appreciation through thank you cards and gift bags
  - Published: 2022-02-19
- Finding
  - Evidence: Staff well trained including care certificate, NVQ qualifications, and up-to-date mandatory training matrix
  - Published: 2022-02-19
- Finding
  - Evidence: Good infection control practices throughout the pandemic with consistent PPE use and regular testing
  - Published: 2022-02-19
- Finding
  - Evidence: Medicines administration supported by thorough care plans, competency spot checks and audits to address recording gaps
  - Published: 2022-02-19
- Finding
  - Evidence: Effective safeguarding processes and staff knowledgeable about recognising and reporting abuse
  - Published: 2022-02-19
- Finding
  - Evidence: Strong registered manager who led by example, worked alongside staff in the community and maintained close relationships with people and relatives
  - Published: 2022-02-19
- Finding
  - Evidence: Person-centred care with staff treating people with dignity, respect and compassion, singing and playing music during personal care
  - Published: 2022-02-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9518157089

HomeCare Compass is an independent guide and is not affiliated with the CQC.