# Reed Specialist Recruitment Ltd - Reed Community Care - Cambridge

*Operated by Reed Specialist Recruitment Limited.*

Reed Specialist Recruitment Ltd - Reed Community Care - Cambridge is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/04/2022

## Practical info

- Postcode: CB1 7BN
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 20/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-20
- Finding
  - Staff working with other agencies; supporting healthier lives and nutrition
  - Published: 2022-04-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-20

### Other

- Finding
  - Evidence: Regular audits, surveys and action plans used to drive improvement
  - Published: 2022-04-20
- Finding
  - Evidence: Safe medicines management with training and spot checks
  - Published: 2022-04-20
- Finding
  - Evidence: Strong, well-organised management praised by relatives
  - Published: 2022-04-20
- Finding
  - Evidence: Effective partnership working with families and external health/social care professionals
  - Published: 2022-04-20
- Finding
  - Evidence: Person-centred care plans reflecting cultural, religious and dietary preferences
  - Published: 2022-04-20
- Finding
  - Evidence: Staff received induction, mandatory training, supervision and yearly appraisals
  - Published: 2022-04-20
- Finding
  - Evidence: Safe recruitment processes including DBS and previous employment checks
  - Published: 2022-04-20
- **staff_competency** _(minor)_
  - Evidence: The people who support [family member] are variable, some good, some not quite so good.
  - Published: 2022-04-20
- **infection_control** _(minor)_
  - Evidence: Relatives had mixed comments on what PPE wore when providing care and support in people's homes. The registered manager confirmed they will address this with staff
  - Published: 2022-04-20
- **staffing_levels** _(moderate)_
  - Evidence: Some relatives raised with us that there has been at times no staff available... The registered manager told us there has been times they have been short staffed
  - Published: 2022-04-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-20
- Finding
  - Meeting people's communication needs (Accessible Information Standard)
  - Published: 2022-04-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-20
- Finding
  - Using medicines safely
  - Published: 2022-04-20
- Finding
  - Staffing and recruitment
  - Published: 2022-04-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-20

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-04-20
- Finding
  - Duty of candour; clear roles and understanding of quality, risks and regulatory requirements; engaging people and staff
  - Published: 2022-04-20
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9517853333

HomeCare Compass is an independent guide and is not affiliated with the CQC.