# Silas Care Services Luton

*Operated by Silas Care Services Ltd.*

Silas Care Services Luton is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2022

## Practical info

- Postcode: LU1 3DQ
- Registered manager: George, Joly
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 25/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-03-30

### Other

- Finding
  - Evidence: Strong partnership working with local authority, health services and the voluntary sector
  - Published: 2022-03-30
- Finding
  - Evidence: People treated with kindness, respect and dignity, and supported to attend religious services and maintain interests
  - Published: 2022-03-30
- Finding
  - Evidence: Registered manager sought feedback from people, relatives and staff and used it to drive improvements
  - Published: 2022-03-30
- Finding
  - Evidence: Registered manager conducted spot checks and reviewed incidents/accidents to identify themes and reduce recurrence
  - Published: 2022-03-30
- Finding
  - Evidence: Staff received induction and mandatory training, including safeguarding, MCA, infection control and medication
  - Published: 2022-03-30
- Finding
  - Evidence: Care plans and risk assessments completed with involvement of people and reviewed regularly
  - Published: 2022-03-30
- Finding
  - Evidence: People felt safe and were supported by consistent staff who they knew well
  - Published: 2022-03-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-30
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-03-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-30
- Finding
  - Using medicines safely
  - Published: 2022-03-30
- Finding
  - Staffing and recruitment
  - Published: 2022-03-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-30
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-03-30
- Finding
  - Managers and staff being clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-03-30
- Finding
  - Understanding and acting on duty of candour
  - Published: 2022-03-30
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9516755523

HomeCare Compass is an independent guide and is not affiliated with the CQC.