# Denise Care Limited

Denise Care Limited is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/09/2021

## Practical info

- Postcode: RH10 9NH
- Registered manager: Kachidza, Ratidzo
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 24/Sep/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-09-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-09-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-09-24

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-09-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-09-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet; Supporting people to live healthier lives
  - Published: 2021-09-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-09-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-09-24

### Other

- Finding
  - Evidence: Open, inclusive culture with effective feedback and complaints systems encouraging dialogue with people and relatives
  - Published: 2021-09-24
- Finding
  - Evidence: Staff induction included shadow working until competency was confirmed, with regular supervisions and spot checks
  - Published: 2021-09-24
- Finding
  - Evidence: Strong partnership working with external agencies, with a healthcare professional rating one patient's care episode as outstanding
  - Published: 2021-09-24
- Finding
  - Evidence: Responsive leadership with the registered manager providing direct care, quality audits, and timely communication with health professionals
  - Published: 2021-09-24
- Finding
  - Evidence: Effective infection prevention and control practices including consistent PPE use and COVID-19 testing
  - Published: 2021-09-24
- Finding
  - Evidence: Thorough, person-centred care planning incorporating input from relatives and health professionals
  - Published: 2021-09-24
- Finding
  - Evidence: Medicines were managed safely with trained staff, competency assessments, and well-organised MAR records
  - Published: 2021-09-24
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and relatives felt confident reporting concerns to the registered manager
  - Published: 2021-09-24

### responsive

- Finding
  - End of life care and support
  - Published: 2021-09-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-09-24
- Finding
  - Meeting people's communication needs
  - Published: 2021-09-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-09-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-09-24
- Finding
  - Using medicines safely
  - Published: 2021-09-24
- Finding
  - Staffing and recruitment; Learning lessons when things go wrong
  - Published: 2021-09-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-09-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-09-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-09-24
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2021-09-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9512653753

HomeCare Compass is an independent guide and is not affiliated with the CQC.