# Daisy Care Services

*Operated by Daisy Care Services Limited.*

Daisy Care Services is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 06/09/2022

## Practical info

- Postcode: ME2 4QW
- Registered manager: Ofoha, Theresa
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 06/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-06
- Finding
  - Assessing people's needs and choices
  - Published: 2022-09-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-06

### Other

- Finding
  - Evidence: Service worked closely with other care providers and relatives.
  - Published: 2022-09-06
- Finding
  - Evidence: Management team had a good understanding of the Mental Capacity Act and duty of candour.
  - Published: 2022-09-06
- Finding
  - Evidence: Staff treated people with dignity, kindness and respect.
  - Published: 2022-09-06
- Finding
  - Evidence: Care records were detailed, person-centred and promoted independence.
  - Published: 2022-09-06
- Finding
  - Evidence: Effective safeguarding systems were in place to protect people from abuse.
  - Published: 2022-09-06
- Finding
  - Evidence: Staff were recruited safely with DBS and reference checks completed.
  - Published: 2022-09-06
- **leadership** _(minor)_
  - Evidence: The provider had not signed up to and completed the NHS capacity tracker to enable the NHS and CQC to monitor the organisation.
  - Published: 2022-09-06
- **governance** _(moderate)_
  - Evidence: The systems in place to audit the quality of the service were not embedded, robust or sufficient to alert the provider of areas for improvement within the service. No audits had taken place.
  - Published: 2022-09-06
- **staff_training** _(moderate)_
  - Evidence: the training records did not evidence that staff had completed additional training to meet people's assessed needs such as, dementia, diabetes, skin integrity and continence.
  - Published: 2022-09-06
- **care_planning** _(moderate)_
  - Evidence: There were no risk assessments in place in relation to people's care. Risks to people had not been identified and mitigated. This put people and staff at risk of harm.
  - Published: 2022-09-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-06

### safe

- Finding
  - Using medicines safely
  - Published: 2022-09-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-06
- Finding
  - Staffing and recruitment
  - Published: 2022-09-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-06
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-09-06
- Finding
  - Duty of candour
  - Published: 2022-09-06
- Finding
  - Promoting a positive culture and continuous learning and improving care
  - Published: 2022-09-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9511584804

HomeCare Compass is an independent guide and is not affiliated with the CQC.