# Sentricare Birmingham

*Operated by Sentricare Limited.*

Sentricare Birmingham is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Inadequate |
| Caring | Inadequate |
| Responsive | Inadequate |
| Well-led | Inadequate |

Rating published: 12/04/2024

## Practical info

- Postcode: B27 6QT
- Registered manager: Mazengwa, Justin
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 15/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-12

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-12

### Other

- Finding
  - Evidence: Those who received a consistent staff team with more regular call times were complimentary about staff and the service.
  - Published: 2024-04-12
- Finding
  - Evidence: The management team were receptive to inspection feedback and shared details of actions being taken to address concerns.
  - Published: 2024-04-12
- Finding
  - Evidence: Staff knew what to do if they had concerns about a person's health or if there was a medical emergency.
  - Published: 2024-04-12
- Finding
  - Evidence: PPE stocks were available in the office for staff to collect when needed.
  - Published: 2024-04-12
- Finding
  - Evidence: Staff we spoke with understood people's support needs and told us how they supported people to do as much for themselves as they were able.
  - Published: 2024-04-12
- Finding
  - Evidence: Staff told us they had received an induction when starting work and had the opportunity to shadow other staff.
  - Published: 2024-04-12
- **cultural_competency** _(moderate)_
  - Evidence: Although some staff members understanding and communication in English was limited the training provided on-line was presented in English and alternative formats had not been provided.
  - Published: 2024-04-12
- **leadership** _(moderate)_
  - Evidence: The registered manager was not in the service on a full time basis... Lack of management oversight had contributed to the shortfalls identified.
  - Published: 2024-04-12
- **incident_learning** _(critical)_
  - Evidence: Incidents had not been consistently recorded or acted on... no record that staff discussions had taken place to consider the management of incidents.
  - Published: 2024-04-12
- **communication_with_families** _(moderate)_
  - Evidence: People were not consistently communicated with in their preferred language. Some staff members spoke over them in their own language and did not communicate with them.
  - Published: 2024-04-12

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-12
- Finding
  - Using medicines safely
  - Published: 2024-04-12
- Finding
  - Staffing and recruitment
  - Published: 2024-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-12
- Finding
  - Working in partnership with others
  - Published: 2024-04-12
- Finding
  - Continuous learning and improving care
  - Published: 2024-04-12
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9507395022

HomeCare Compass is an independent guide and is not affiliated with the CQC.