# Alcedo Care Lancaster and Wyre

*Operated by Alcedo Orange Limited.*

Alcedo Care Lancaster and Wyre is a CQC-regulated home-care agency in Blackpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/04/2022

## Practical info

- Postcode: FY4 5LW
- Registered manager: Leecy, Victoria
- Local authority: Lancashire
- Region: North West
- City: Blackpool
- Last CQC check: 08/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-21
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-04-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-21

### Other

- Finding
  - Evidence: Staff treat people with kindness, dignity, respect and promote independence
  - Published: 2022-04-21
- Finding
  - Evidence: Use of digital technology to keep people and families updated on care plans and visit rotas
  - Published: 2022-04-21
- Finding
  - Evidence: Positive culture with approachable registered managers and duty of candour understood
  - Published: 2022-04-21
- Finding
  - Evidence: Effective complaints procedure with action taken to resolve issues
  - Published: 2022-04-21
- Finding
  - Evidence: Person-centred care with people involved in planning and choice of care (e.g. gender of carer)
  - Published: 2022-04-21
- Finding
  - Evidence: Staff trained and skilled, with induction and ongoing training to meet people's needs
  - Published: 2022-04-21
- Finding
  - Evidence: Thorough recruitment checks including DBS to ensure staff suitability
  - Published: 2022-04-21
- Finding
  - Evidence: Robust infection prevention and control procedures with appropriate PPE provision throughout COVID-19 pandemic
  - Published: 2022-04-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-21
- Finding
  - Using medicines safely
  - Published: 2022-04-21
- Finding
  - Staffing and recruitment
  - Published: 2022-04-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-21

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-04-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-21
- Finding
  - Duty of candour; clear roles and understanding regulatory requirements
  - Published: 2022-04-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9506404693

HomeCare Compass is an independent guide and is not affiliated with the CQC.