# Jasper Conrad Group Ltd

Jasper Conrad Group Ltd is a CQC-regulated home-care agency in Sittingbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2022

## Practical info

- Postcode: ME10 2GR
- Registered manager: Chikoto, Kudzanayi
- Local authority: Kent
- Region: South East
- City: Sittingbourne
- Last CQC check: 28/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-28

### Other

- Finding
  - Evidence: Provider demonstrated a clear, measured vision for growth, prioritising quality over expansion.
  - Published: 2022-04-28
- Finding
  - Evidence: Effective incident learning process demonstrated: a medicine error was investigated, relevant professionals alerted, and lessons communicated to staff.
  - Published: 2022-04-28
- Finding
  - Evidence: Staff completed Care Certificate-based induction with shadowing, and end-of-life care training was completed following the inspection.
  - Published: 2022-04-28
- Finding
  - Evidence: Strong multi-agency working with community nursing teams, occupational therapists, and speech and language therapists ensured joined-up care.
  - Published: 2022-04-28
- Finding
  - Evidence: Provider maintained hands-on involvement in care delivery, enabling close monitoring of quality and responsiveness to people's changing needs.
  - Published: 2022-04-28
- Finding
  - Evidence: Detailed, person-centred care plans written from the individual's perspective enabled new staff to support people effectively from the first visit.
  - Published: 2022-04-28
- Finding
  - Evidence: Robust recruitment practices including full employment history checks, references, and DBS checks ensured staff were safe to work with vulnerable people.
  - Published: 2022-04-28
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well-supported, with positive feedback describing the service as 'brilliant, excellent'.
  - Published: 2022-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-28
- Finding
  - Using medicines safely
  - Published: 2022-04-28
- Finding
  - Staffing and recruitment
  - Published: 2022-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9506139093

HomeCare Compass is an independent guide and is not affiliated with the CQC.