# Happy Home Care Services Ltd

Happy Home Care Services Ltd is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2025

## Practical info

- Postcode: LS10 2RU
- Registered manager: Swan, George
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 05/Aug/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: Positive staff culture with good person-centred care evidenced by people and relatives
  - Published: 2023-05-12
- Finding
  - Evidence: Duty of candour understood and applied by registered manager
  - Published: 2023-05-12
- Finding
  - Evidence: Accessible Information Standard understood and implemented
  - Published: 2023-05-12
- Finding
  - Evidence: Staff supported people to access healthcare professionals when needed
  - Published: 2023-05-12
- Finding
  - Evidence: People involved in developing and updating their care plans
  - Published: 2023-05-12
- Finding
  - Evidence: Effective infection control measures including appropriate PPE use
  - Published: 2023-05-12
- Finding
  - Evidence: Staff received safeguarding training and people felt safe with the service
  - Published: 2023-05-12
- Finding
  - Evidence: Care plans and risk assessments kept up to date and reflective of individual needs
  - Published: 2023-05-12
- Finding
  - Evidence: Medicines managed and administered safely with competency assessments in place
  - Published: 2023-05-12
- Finding
  - Evidence: No missed visits reported; staff communicated delays to relatives proactively
  - Published: 2023-05-12
- **leadership** _(moderate)_
  - Evidence: The registered manager understood their role and regulatory requirements. However, we were not assured about safe recruitment requirements.
  - Published: 2023-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-05-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-12
- Finding
  - Engaging and involving people, promoting a positive person-centred culture
  - Published: 2023-05-12
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9491200830

HomeCare Compass is an independent guide and is not affiliated with the CQC.