# 207 Goodmayes Lane

*Operated by Ms Elaine Atkinson.*

207 Goodmayes Lane is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 08/03/2023

## Practical info

- Postcode: IG3 9PW
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 08/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-26
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2024-02-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-26

### Other

- Finding
  - Evidence: People were supported to have maximum choice and control in line with MCA principles.
  - Published: 2024-02-26
- Finding
  - Evidence: Staff undertook regular training including safeguarding, dementia care, first aid and fire safety.
  - Published: 2024-02-26
- Finding
  - Evidence: People were supported to access healthcare professionals, activities and maintain family relationships.
  - Published: 2024-02-26
- Finding
  - Evidence: Accidents and incidents were now reviewed to learn lessons and prevent recurrence.
  - Published: 2024-02-26
- Finding
  - Evidence: People were treated with kindness, dignity and respect and felt happy at the service.
  - Published: 2024-02-26
- Finding
  - Evidence: Infection prevention and control measures were effective and assured.
  - Published: 2024-02-26
- Finding
  - Evidence: Staff recruitment practices were improved with DBS checks, references and proof of identity in place.
  - Published: 2024-02-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-26
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2024-02-26
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-26
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2024-02-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-26
- Finding
  - Staffing and recruitment
  - Published: 2024-02-26
- Finding
  - Using medicines safely
  - Published: 2024-02-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-26

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-02-26
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9477086449

HomeCare Compass is an independent guide and is not affiliated with the CQC.