# Pentland Close

*Operated by Cedar Hope Care Services Ltd.*

Pentland Close is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RG30 4QS
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 24/Jul/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-27

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-27

### Other

- Finding
  - Evidence: Emergency plan and complaints process in place
  - Published: 2022-10-27
- Finding
  - Evidence: Provider notified CQC of reportable events in a timely manner
  - Published: 2022-10-27
- Finding
  - Evidence: Provider worked in partnership with local authority and external professionals
  - Published: 2022-10-27
- Finding
  - Evidence: Open management culture; staff felt supported and able to approach the management team
  - Published: 2022-10-27
- Finding
  - Evidence: People, children and families were involved in care planning
  - Published: 2022-10-27
- Finding
  - Evidence: Staff treated people with dignity, respect and upheld privacy
  - Published: 2022-10-27
- Finding
  - Evidence: Staff used PPE and followed infection control procedures
  - Published: 2022-10-27
- Finding
  - Evidence: Staff understood safeguarding responsibilities and how to report concerns
  - Published: 2022-10-27
- Finding
  - Evidence: Relative felt their family member was safe and staff were caring and kind
  - Published: 2022-10-27
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-10-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-27
- Finding
  - Using medicines safely
  - Published: 2022-10-27
- Finding
  - Staffing and recruitment
  - Published: 2022-10-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-27

### well_led

- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-10-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-27
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and partnership working
  - Published: 2022-10-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9474652303

HomeCare Compass is an independent guide and is not affiliated with the CQC.