# Seremed Healthcare

*Operated by Seremed Healthcare Ltd.*

Seremed Healthcare is a CQC-regulated home-care agency in Romsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/07/2025

## Practical info

- Postcode: SO51 9AQ
- Registered manager: Madzinga, Gabriel
- Local authority: Hampshire
- Region: South East
- City: Romsey
- Last CQC check: 29/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-22
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-22

### Other

- Finding
  - Evidence: Staff supported people's consent and choice in line with Mental Capacity Act principles.
  - Published: 2022-06-22
- Finding
  - Evidence: Infection control practices were safe, including appropriate PPE use and regular COVID-19 testing.
  - Published: 2022-06-22
- Finding
  - Evidence: Positive work culture instilled by the registered manager; staff felt valued and well supported.
  - Published: 2022-06-22
- Finding
  - Evidence: Person-centred support delivered by staff who knew people well; staff went above and beyond, including an unscheduled 4am call.
  - Published: 2022-06-22
- Finding
  - Evidence: People were treated with kindness, compassion and respect; staff built strong relationships and promoted independence.
  - Published: 2022-06-22
- Finding
  - Evidence: Strong induction programme including shadowing, Care Certificate training and competency assessments before independent working.
  - Published: 2022-06-22
- Finding
  - Evidence: Staff knew how to recognise signs of abuse and had received safeguarding training; people felt safe.
  - Published: 2022-06-22
- Finding
  - Evidence: People and relatives were positive about staffing, reporting a consistent and reliable service with no missed visits.
  - Published: 2022-06-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-22
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-22

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-22
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improvement
  - Published: 2022-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9474626458

HomeCare Compass is an independent guide and is not affiliated with the CQC.