# Spire Home Care & Training

*Operated by Spire Home Care & Training Limited.*

Spire Home Care & Training is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/03/2023

## Practical info

- Postcode: IG2 6JX
- Registered manager: Rana, Sohel
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager worked in partnership with other health and social care professionals
  - Published: 2023-03-01
- Finding
  - Evidence: Regular audits, spot checks, and satisfaction surveys used to monitor and improve quality
  - Published: 2023-03-01
- Finding
  - Evidence: Registered manager operated an open-door policy and was approachable and supportive to staff
  - Published: 2023-03-01
- Finding
  - Evidence: Care plans were personalised, reflecting preferences, cultural needs, and communication requirements
  - Published: 2023-03-01
- Finding
  - Evidence: Staff received appropriate training, induction, shadowing, and regular one-to-one supervision
  - Published: 2023-03-01
- Finding
  - Evidence: MAR records completed accurately with no gaps; medicines audited regularly
  - Published: 2023-03-01
- Finding
  - Evidence: Consistent staffing with regular carers assigned, visits on time and of full duration
  - Published: 2023-03-01
- Finding
  - Evidence: Effective recruitment procedures including DBS checks, references, and right-to-work verification
  - Published: 2023-03-01
- Finding
  - Evidence: Risk assessments covered specific health conditions with clear guidance for staff and were reviewed every 6 months
  - Published: 2023-03-01
- Finding
  - Evidence: Staff understood safeguarding procedures and people felt safe with their carers
  - Published: 2023-03-01
- **record_keeping** _(minor)_
  - Evidence: some daily notes completed by some staff were not always easy to read or not clearly written. The registered manager took action on the day of our inspection itself to discuss this issue with staff concerned.
  - Published: 2023-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9455047969

HomeCare Compass is an independent guide and is not affiliated with the CQC.