# Chamomile Care Ltd

Chamomile Care Ltd is a CQC-regulated home-care agency in Abingdon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2022

## Practical info

- Postcode: OX14 3NG
- Registered manager: Ackers, Michael
- Local authority: Oxfordshire
- Region: South East
- City: Abingdon
- Last CQC check: 24/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-24
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-24
- Finding
  - Supporting people to eat and drink enough; working with other agencies; access to healthcare
  - Published: 2022-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-24

### Other

- Finding
  - Evidence: Strong partnership working with GPs, district nurses and other health and social care professionals
  - Published: 2022-02-24
- Finding
  - Evidence: Good governance including QMS ISO 9001:2015 compliance, spot checks and regular team meetings
  - Published: 2022-02-24
- Finding
  - Evidence: Effective infection prevention and control with PPE training and access to testing
  - Published: 2022-02-24
- Finding
  - Evidence: Staff well supported through training, induction, supervision and accreditation as an 'Oxford Living Wage' employer
  - Published: 2022-02-24
- Finding
  - Evidence: Robust staffing and recruitment, with no missed calls and an electronic system flagging overdue calls
  - Published: 2022-02-24
- Finding
  - Evidence: Safe medicines management with competency checks and audits by the registered manager
  - Published: 2022-02-24
- Finding
  - Evidence: Strong end of life care delivered in conjunction with health professionals, ensuring pain relief and comfort at home
  - Published: 2022-02-24
- Finding
  - Evidence: Exceptionally caring, person-centred culture with staff going above and beyond (e.g. purchasing a mobility aid so a person could attend a family wedding)
  - Published: 2022-02-24

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-24
- Finding
  - End of life care and support
  - Published: 2022-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-24
- Finding
  - Using medicines safely
  - Published: 2022-02-24
- Finding
  - Staffing and recruitment
  - Published: 2022-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-24

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-24
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-02-24
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9444024707

HomeCare Compass is an independent guide and is not affiliated with the CQC.