# One to One Community Care

*Operated by Mrs Susan Smith.*

One to One Community Care is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/03/2026

## Practical info

- Postcode: S10 5BY
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 04/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-26

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-26

### Other

- Finding
  - Evidence: An open, person-centred culture was promoted with positive staff morale.
  - Published: 2022-07-26
- Finding
  - Evidence: The provider communicated effectively with other health and social care professionals to coordinate care.
  - Published: 2022-07-26
- Finding
  - Evidence: Systems were in place for infection prevention and control, with staff trained and equipped with PPE.
  - Published: 2022-07-26
- Finding
  - Evidence: People were supported to retain their independence and care was tailored to individual preferences.
  - Published: 2022-07-26
- Finding
  - Evidence: The provider was highly involved in each person's care and easily accessible to people, relatives and staff at all times.
  - Published: 2022-07-26
- Finding
  - Evidence: Staff turned up on time and people received support from a consistent, small staff team supporting good continuity of care.
  - Published: 2022-07-26
- Finding
  - Evidence: People and relatives were very happy with the care received, describing staff as kind, caring and compassionate.
  - Published: 2022-07-26
- **care_planning** _(moderate)_
  - Evidence: Risks associated with individual medicines and creams were not documented, which meant people's care plans did not always contain enough information.
  - Published: 2022-07-26
- **consent_capacity** _(moderate)_
  - Evidence: The provider did not have records to evidence how and when people's capacity to make their own decisions had been assessed.
  - Published: 2022-07-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-26
- Finding
  - Staffing and recruitment
  - Published: 2022-07-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-26
- Finding
  - Using medicines safely
  - Published: 2022-07-26

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9434256610

HomeCare Compass is an independent guide and is not affiliated with the CQC.