# Teasdale Healthcare Ltd

Teasdale Healthcare Ltd is a CQC-regulated home-care agency in Stoke-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/02/2026

## Practical info

- Postcode: ST1 5NS
- Registered manager: Pemberton, Nichola
- Local authority: Stoke-on-Trent
- Region: West Midlands
- City: Stoke-on-trent
- Last CQC check: 12/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - People are involved in planning their own care and support
  - Published: 2020-01-29
- Finding
  - People are treated with kindness, dignity and respect
  - Published: 2020-01-29

### effective

- Finding
  - People are supported to maintain nutrition and hydration
  - Published: 2020-01-29
- Finding
  - People are supported to make decisions and consent is obtained (MCA compliance)
  - Published: 2020-01-29
- Finding
  - Staff receive training and support to be effective in their roles
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Open culture with approachable management; people encouraged to give feedback to improve care quality
  - Published: 2021-01-22
- Finding
  - Evidence: Responsive management with complaints dealt with promptly and an effective complaints procedure in place
  - Published: 2021-01-22
- Finding
  - Evidence: Personalised care plans based on individual assessments, reviewed regularly to meet changing needs
  - Published: 2021-01-22
- Finding
  - Evidence: Staff received induction and regular training; consent to care and treatment was routinely sought
  - Published: 2021-01-22
- Finding
  - Evidence: Medicines were managed appropriately and safely with checks completed to ensure accuracy
  - Published: 2021-01-22
- Finding
  - Evidence: Sufficient staffing levels with consistent staff allocation, including pre-employment checks for all staff
  - Published: 2021-01-22
- Finding
  - Evidence: Risk assessments were completed and reviewed, with prompt referrals made when changes in circumstances were noted
  - Published: 2021-01-22
- Finding
  - Evidence: People felt safe and staff treated them with kindness, dignity and respect at all times
  - Published: 2021-01-22
- **governance** _(minor)_
  - Evidence: some auditing systems were good and others were 'a work in progress'
  - Published: 2021-01-22
- **record_keeping** _(minor)_
  - Evidence: we saw some gaps in the records of audits that had been completed and a review of medicines records showed signature gaps that hadn't been noted during the audit.
  - Published: 2021-01-22
- Finding
  - Evidence: Provider and registered manager committed to improvement; new field supervisors recruited and new monitoring processes introduced.
  - Published: 2020-01-29
- Finding
  - Evidence: Positive feedback received about many staff being kind, respectful and going above and beyond.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood people's food preferences and supported nutrition and hydration appropriately.
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported to access health and social care professionals when required.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported people to make their own decisions and obtained consent before providing care.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive induction and ongoing training programme in place, including end of life and dementia awareness.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had received safeguarding training and could describe types of abuse and correct reporting actions.
  - Published: 2020-01-29

### responsive

- Finding
  - Care visits are delivered at agreed times and missed calls are prevented
  - Published: 2020-01-29
- Finding
  - Complaints are handled in line with the provider's own procedures
  - Published: 2020-01-29

### safe

- Finding
  - Medicines are managed safely
  - Published: 2020-01-29
- Finding
  - Safe recruitment processes are followed
  - Published: 2020-01-29
- Finding
  - Risks to people's safety and well-being are assessed and managed
  - Published: 2020-01-29
- Finding
  - People are protected from abuse and staff understand safeguarding responsibilities
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership is open, transparent and supports continuous improvement
  - Published: 2020-01-29
- Finding
  - Quality assurance and monitoring systems effectively identify and address issues
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-942510060

HomeCare Compass is an independent guide and is not affiliated with the CQC.