# Reablement & Independence Service

*Operated by Slough Borough Council.*

Reablement & Independence Service is a CQC-regulated home-care agency in Slough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 16/04/2021

## Practical info

- Postcode: SL2 4FJ
- Local authority: Slough
- Region: South East
- City: Slough
- Last CQC check: 16/Apr/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service had clear strategy to promote independence; physiotherapy and reablement support helped people regain mobility and confidence.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated compassionate, caring and respectful attitudes; people generally spoke positively about individual carers.
  - Published: 2021-10-30
- Finding
  - Evidence: Weekly COVID-19 testing for staff was in place with a coordinated infection control system at test collection.
  - Published: 2021-10-30
- Finding
  - Evidence: The service facilitated smooth transitions to long-term care providers, including shadowing visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff could contact supervisors via an on-call system for immediate advice; supervisors described as responsive and supportive.
  - Published: 2021-10-30
- Finding
  - Evidence: Established, stable staff team with some staff employed over 20 years; low staff turnover and positive peer support reported.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9418595711

HomeCare Compass is an independent guide and is not affiliated with the CQC.