# Orchid Supported Living - Birmingham

*Operated by Orchid Supported Living Limited.*

Orchid Supported Living - Birmingham is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/02/2022

## Practical info

- Postcode: B11 2AA
- Registered manager: Abdul Jaleel, Sameer
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 19/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-19
- Finding
  - Supporting people to eat and drink; working with other agencies; supporting people to live healthier lives
  - Published: 2022-02-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-19

### Other

- Finding
  - Evidence: Governance systems included audits, spot checks and regular feedback mechanisms for people, relatives and staff.
  - Published: 2022-02-19
- Finding
  - Evidence: Registered manager described as knowledgeable, supportive and approachable by staff and external professionals.
  - Published: 2022-02-19
- Finding
  - Evidence: Accessible information standards met, with care plans including individual communication methods and alternative formats available.
  - Published: 2022-02-19
- Finding
  - Evidence: Strong partnership working with health and social care professionals, including joint reviews of support packages.
  - Published: 2022-02-19
- Finding
  - Evidence: Cultural and religious needs were assessed and respected, with staff committed to meeting diversity requirements.
  - Published: 2022-02-19
- Finding
  - Evidence: People were actively involved in care planning, reviews and day-to-day decision-making, with person-centred support records.
  - Published: 2022-02-19
- Finding
  - Evidence: Pre-employment checks including full DBS, work history analysis and references were carried out for all staff.
  - Published: 2022-02-19
- Finding
  - Evidence: Medicines management included staff training, competency assessments, regular audits, and prompt action following a medicine incident.
  - Published: 2022-02-19
- Finding
  - Evidence: Staff demonstrated clear knowledge of safeguarding processes and appropriate referral pathways to local authority and CQC.
  - Published: 2022-02-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-02-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-19
- Finding
  - Using medicines safely
  - Published: 2022-02-19
- Finding
  - Staffing and recruitment
  - Published: 2022-02-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-19

### well_led

- Finding
  - Working in partnership with others; continuous learning and improving care
  - Published: 2022-02-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9407249785

HomeCare Compass is an independent guide and is not affiliated with the CQC.