# Curant Care

*Operated by Blossom Healthcare Ltd.*

Curant Care is a CQC-regulated home-care agency in Eastbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/11/2021

## Practical info

- Postcode: BN22 7RH
- Registered manager: Whiting, Chloe
- Local authority: East Sussex
- Region: South East
- City: Eastbourne
- Last CQC check: 05/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-04-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-07

### Other

- Finding
  - Evidence: Staff group engagement including monthly staff awards and regular supervision and appraisals
  - Published: 2023-04-07
- Finding
  - Evidence: Newly appointed recruitment consultant with incentives to improve staffing recruitment and retention
  - Published: 2023-04-07
- Finding
  - Evidence: Complaints policy in place with evidence of full process being followed for complaints received
  - Published: 2023-04-07
- Finding
  - Evidence: Positive feedback from people and relatives about dignity, respect, and consistency of care
  - Published: 2023-04-07
- Finding
  - Evidence: High level of staff support from the registered manager, including accessible on-call support day and night
  - Published: 2023-04-07
- Finding
  - Evidence: Quality assurance system including audits of care documentation, infection control, medicines, and a monthly performance matrix
  - Published: 2023-04-07
- Finding
  - Evidence: Personalised care plans with step-by-step visit guidance, regularly reviewed and updated
  - Published: 2023-04-07
- Finding
  - Evidence: Staff received induction, mandatory training, and competency assessments before providing care
  - Published: 2023-04-07
- Finding
  - Evidence: Medicines administered by care staff documented on electronic system with regular audits by the registered manager
  - Published: 2023-04-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-07
- Finding
  - Using medicines safely
  - Published: 2023-04-07
- Finding
  - Staffing and recruitment
  - Published: 2023-04-07
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-07

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9407169472

HomeCare Compass is an independent guide and is not affiliated with the CQC.