# Highworth Care Ltd

Highworth Care Ltd is a CQC-regulated home-care agency in Haverhill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/12/2021

## Practical info

- Postcode: CB9 7LR
- Registered manager: Bafanah, Thabani
- Local authority: Suffolk
- Region: East
- City: Haverhill
- Last CQC check: 30/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-24

### Other

- Finding
  - Evidence: Staff felt supported and had a voice; feedback from people using the service was consistently positive
  - Published: 2023-03-24
- Finding
  - Evidence: Positive working relationships with external professionals including specialist nurses, GPs, and social workers
  - Published: 2023-03-24
- Finding
  - Evidence: Registered manager maintained good governance through audits, spot-checks, complaints review and staff meetings
  - Published: 2023-03-24
- Finding
  - Evidence: Strong infection control practices with plentiful PPE supply confirmed by relatives
  - Published: 2023-03-24
- Finding
  - Evidence: People and relatives were involved in care planning and decision-making from the outset
  - Published: 2023-03-24
- Finding
  - Evidence: Care plans were person-centred, documenting individual preferences, diversity needs, and communication requirements
  - Published: 2023-03-24
- Finding
  - Evidence: Staff received safeguarding training, medication training, and competency assessments
  - Published: 2023-03-24
- Finding
  - Evidence: People felt safe and staff were consistently punctual and familiar to service users
  - Published: 2023-03-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-24
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-24
- Finding
  - Using medicines safely
  - Published: 2023-03-24
- Finding
  - Staffing and recruitment
  - Published: 2023-03-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9402551977

HomeCare Compass is an independent guide and is not affiliated with the CQC.