# Enfield Carers Centre

Enfield Carers Centre is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/04/2022

## Practical info

- Postcode: EN1 3JL
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 09/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-09

### Other

- Finding
  - Evidence: Strong engagement initiatives including Digital Champion, lending library of laptops/tablets and dementia campaign during lockdown
  - Published: 2022-04-09
- Finding
  - Evidence: Clear management structure; low staff turnover; registered manager visible and supportive
  - Published: 2022-04-09
- Finding
  - Evidence: Met underpinning principles of Right support, right care, right culture for people with learning disability/autism
  - Published: 2022-04-09
- Finding
  - Evidence: Detailed person-centred care plans reflecting preferences, reviewed regularly with people and relatives involved
  - Published: 2022-04-09
- Finding
  - Evidence: Care delivered in line with MCA principles; staff sought consent before tasks
  - Published: 2022-04-09
- Finding
  - Evidence: Specialist training provided where needed (epilepsy, autism awareness, dementia, PEG feeding)
  - Published: 2022-04-09
- Finding
  - Evidence: Comprehensive induction including the Care Certificate, with regular supervision and annual appraisal
  - Published: 2022-04-09
- Finding
  - Evidence: Care staff were reliable, punctual and stayed the full allotted time, with strong continuity of care
  - Published: 2022-04-09

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-09
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-04-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-09
- Finding
  - Using medicines safely
  - Published: 2022-04-09
- Finding
  - Staffing and recruitment
  - Published: 2022-04-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-09

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9398188229

HomeCare Compass is an independent guide and is not affiliated with the CQC.