# MJ Home Care Staffing Limited

MJ Home Care Staffing Limited is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2022

## Practical info

- Postcode: TA1 3EN
- Registered manager: Holley, Nicola
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 13/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-07
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-07

### Other

- Finding
  - Evidence: A new monitoring system was introduced to ensure full oversight of care visit duration.
  - Published: 2023-04-13
- Finding
  - Evidence: Out-of-hours support was available for staff requiring additional assistance.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff had sufficient travel time allocated between visits.
  - Published: 2023-04-13
- Finding
  - Evidence: No missed visits reported; people saw familiar staff and rotas were provided in advance.
  - Published: 2023-04-13
- Finding
  - Evidence: Safe recruitment processes including DBS checks, right to work, employment history and gap checks were in place.
  - Published: 2023-04-13
- **staffing_levels** _(minor)_
  - Evidence: One person told us, "Sometimes [staff] leave a bit early." A new system had been introduced to monitor accurately care visits.
  - Published: 2023-04-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-07

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-04-13
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-07
- Finding
  - Using medicines safely
  - Published: 2022-09-07
- Finding
  - Staffing and recruitment
  - Published: 2022-09-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-07
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-09-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9397150260

HomeCare Compass is an independent guide and is not affiliated with the CQC.