# Friends Care Limited T/A Visiting Angels

Friends Care Limited T/A Visiting Angels is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2021

## Practical info

- Postcode: CB24 4QG
- Registered manager: Sarus, Toma
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 26/Oct/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive external feedback from commissioners, social workers, and health professionals praising leadership and care quality
  - Published: 2023-02-22
- Finding
  - Evidence: Registered manager worked effectively with occupational therapists, health professionals, and safeguarding authorities
  - Published: 2023-02-22
- Finding
  - Evidence: Effective complaint and concern management; concerns resolved before escalating to formal complaints
  - Published: 2023-02-22
- Finding
  - Evidence: Technology used to enable relatives to access and suggest changes to care plans electronically in real time
  - Published: 2023-02-22
- Finding
  - Evidence: Highly personalised care plans developed with people and representatives; staff matched to individuals
  - Published: 2023-02-22
- Finding
  - Evidence: Strong application of Mental Capacity Act principles with person-centred approaches to decision-making
  - Published: 2023-02-22
- Finding
  - Evidence: Varied training combining online, classroom, and shadowing; specialist training for conditions such as diabetes
  - Published: 2023-02-22
- Finding
  - Evidence: Comprehensive needs assessments aligned to national standards including dementia, diabetes, and sensory impairment
  - Published: 2023-02-22
- Finding
  - Evidence: Open learning culture with swift incident reporting, analysis, and sharing of lessons via staff meetings and app
  - Published: 2023-02-22
- Finding
  - Evidence: Effective IPC practices including correct PPE use, hand hygiene, and COVID-19 testing participation
  - Published: 2023-02-22
- Finding
  - Evidence: Trained and competent medicines administration with electronic prompting system to prevent missed doses
  - Published: 2023-02-22
- Finding
  - Evidence: Reliable visit punctuality with proactive communication to people when delays occurred
  - Published: 2023-02-22
- Finding
  - Evidence: Strong recruitment process including full employment history checks and gap explanations
  - Published: 2023-02-22
- Finding
  - Evidence: Comprehensive risk assessments with detailed guidance for health conditions, medicines, and home environment
  - Published: 2023-02-22
- Finding
  - Evidence: Robust safeguarding knowledge among staff; people reported feeling safe and trusting staff
  - Published: 2023-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9392385305

HomeCare Compass is an independent guide and is not affiliated with the CQC.