# Stockport

*Operated by Welead Healthcare Services Ltd.*

Stockport is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: SK3 9AB
- Registered manager: Okonkwo, Ann
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-07-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-21
- Finding
  - Supporting people to eat and drink enough; access healthcare; working with other agencies
  - Published: 2022-07-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-21

### Other

- Finding
  - Evidence: Staff training was ongoing and accessible with positive staff feedback
  - Published: 2022-07-21
- Finding
  - Evidence: Positive culture and supportive management; registered manager skilled to lead
  - Published: 2022-07-21
- Finding
  - Evidence: Staff treated people with kindness, patience, dignity and respect
  - Published: 2022-07-21
- Finding
  - Evidence: Person-centred care with people involved in care planning
  - Published: 2022-07-21
- Finding
  - Evidence: Good infection prevention and control practices including PPE use
  - Published: 2022-07-21
- Finding
  - Evidence: Staff managed medicines according to national guidelines and had competencies assessed
  - Published: 2022-07-21
- Finding
  - Evidence: Effective safeguarding systems and staff understanding
  - Published: 2022-07-21
- **governance** _(minor)_
  - Evidence: The management team had introduced auditing systems to maintain ongoing oversight and continued development of the service.
  - Published: 2022-07-21
- **other** _(minor)_
  - Evidence: Recruitment procedures were in place however they needed to be more robust to ensure all checks were done prior to employment.
  - Published: 2022-07-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-21
- Finding
  - Planning personalised care to meet needs and preferences; relationships and activities
  - Published: 2022-07-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-07-21
- Finding
  - Managers and staff clear about roles; quality, risks and regulatory requirements; duty of candour
  - Published: 2022-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9381601808

HomeCare Compass is an independent guide and is not affiliated with the CQC.