# Best Support Care Ltd

Best Support Care Ltd is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/07/2022

## Practical info

- Postcode: NG4 2HH
- Registered manager: Mukombachoto, Emmie
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 30/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: The provider was working within the principles of the Mental Capacity Act.
  - Published: 2022-08-03
- Finding
  - Evidence: The registered manager welcomed feedback and acted swiftly on areas for improvement.
  - Published: 2022-08-03
- Finding
  - Evidence: People and relatives were involved in decisions about their care, which was regularly reviewed.
  - Published: 2022-08-03
- Finding
  - Evidence: The provider worked collaboratively with other professionals such as district nurses and occupational therapists.
  - Published: 2022-08-03
- Finding
  - Evidence: Staff followed safe infection prevention control practices and used PPE effectively.
  - Published: 2022-08-03
- Finding
  - Evidence: Safe recruitment procedures were used, including DBS checks and references.
  - Published: 2022-08-03
- Finding
  - Evidence: There were enough staff to meet needs and people received their support visits on time.
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9381154354

HomeCare Compass is an independent guide and is not affiliated with the CQC.