# Everycare Hillingdon

*Operated by Shankaraya Ltd.*

Everycare Hillingdon is a CQC-regulated home-care agency in Ruislip.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/12/2023

## Practical info

- Postcode: HA4 9UU
- Registered manager: Gokani, Anirudh
- Local authority: Hillingdon
- Region: London
- City: Ruislip
- Last CQC check: 05/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-05

### Other

- Finding
  - Evidence: Provider worked in partnership with GPs, district nurses, other healthcare professionals and a charity supporting older people.
  - Published: 2023-12-05
- Finding
  - Evidence: Regular quality assurance processes including audits, spot checks, annual surveys and 6-monthly care plan reviews.
  - Published: 2023-12-05
- Finding
  - Evidence: Provider was responsive to inspection findings, updating risk assessments and staff information promptly.
  - Published: 2023-12-05
- Finding
  - Evidence: People were supported to maintain independence and involved in developing and reviewing their care plans.
  - Published: 2023-12-05
- Finding
  - Evidence: Care plans identified cultural, religious and communication preferences; staff matched to people by language.
  - Published: 2023-12-05
- Finding
  - Evidence: Electronic care planning system provided alerts for missed or late visits and unrecorded medicines administration.
  - Published: 2023-12-05
- Finding
  - Evidence: Staff completed mandatory training including the Care Certificate, infection control and food hygiene.
  - Published: 2023-12-05
- Finding
  - Evidence: Robust recruitment processes including DBS checks, identity verification and two references.
  - Published: 2023-12-05
- Finding
  - Evidence: People felt safe when receiving care and relatives confirmed staff were kind, respectful and caring.
  - Published: 2023-12-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-05
- Finding
  - Staffing and recruitment
  - Published: 2023-12-05
- Finding
  - Using medicines safely
  - Published: 2023-12-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-05
- Finding
  - Learning lessons when things go wrong; safeguarding
  - Published: 2023-12-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-05
- Finding
  - Continuous learning and improving care; managers and staff being clear about their roles
  - Published: 2023-12-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-938009346

HomeCare Compass is an independent guide and is not affiliated with the CQC.