# YourLife (Knebworth)

*Operated by Yourlife Management Services Limited.*

YourLife (Knebworth) is a CQC-regulated home-care agency in Knebworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/05/2022

## Practical info

- Postcode: SG3 6EU
- Registered manager: Court, Sara
- Local authority: Hertfordshire
- Region: East
- City: Knebworth
- Last CQC check: 20/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-20

### Other

- Finding
  - Evidence: People and relatives actively involved in care planning and service feedback via surveys and meetings
  - Published: 2022-05-20
- Finding
  - Evidence: Effective multi-agency working with social workers, hospital discharge teams and occupational therapists
  - Published: 2022-05-20
- Finding
  - Evidence: Positive culture with approachable management; staff described service as 'well run' and 'innovative'
  - Published: 2022-05-20
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed
  - Published: 2022-05-20
- Finding
  - Evidence: Regular supervision, competency checks, spot checks and audits across all key areas
  - Published: 2022-05-20
- Finding
  - Evidence: Staff received relevant training including safeguarding, moving and handling, MCA, and infection control
  - Published: 2022-05-20
- Finding
  - Evidence: No missed care calls; visits consistently arrived at planned times
  - Published: 2022-05-20
- Finding
  - Evidence: People felt safe and staff were aware of individual risks; no safeguarding incidents reported
  - Published: 2022-05-20

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-20
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-20
- Finding
  - Staffing and recruitment
  - Published: 2022-05-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-20
- Finding
  - Using medicines safely
  - Published: 2022-05-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-20
- Finding
  - Duty of candour; managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-05-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9375977559

HomeCare Compass is an independent guide and is not affiliated with the CQC.