# H & H Healthcare Limited

H & H Healthcare Limited is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/03/2021

## Practical info

- Postcode: PL7 5HZ
- Registered manager: Harris, Hazel
- Local authority: Devon
- Region: South West
- City: Plymouth
- Last CQC check: 15/Sep/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The registered manager demonstrated a good understanding of the duty of candour.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff gave positive feedback about the supportive management team and the improved supervision and training arrangements introduced by the new office manager.
  - Published: 2021-10-30
- Finding
  - Evidence: Following inspection, the provider took immediate remedial action including sourcing specialist training, reviewing medicines competencies and reassessing care needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were investigated and responded to promptly with apologies given.
  - Published: 2021-10-30
- Finding
  - Evidence: The service was responsive to people's changing needs, referring people to other agencies and liaising with families and health professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff knew people well, formed familiar relationships, and supported people's dignity, privacy and independence effectively.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe and spoke positively about the caring, kind and respectful attitude of staff.
  - Published: 2021-10-30
- **leadership** _(critical)_
  - Evidence: The registered manager did not demonstrate that they were clear about their role and the arrangements in place to manage the service had not been suitable.
  - Published: 2021-10-30
- **infection_control** _(minor)_
  - Evidence: Some staff had completed training about infection control but not all. There were no infection control audits in place.
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-936044925

HomeCare Compass is an independent guide and is not affiliated with the CQC.