# River Exe Health Care - Launceston

*Operated by River Exe Health Care Ltd.*

River Exe Health Care - Launceston is a CQC-regulated home-care agency in Launceston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/12/2021

## Practical info

- Postcode: PL15 9LR
- Registered manager: Thomas, Charlotte
- Local authority: Cornwall
- Region: South West
- City: Launceston
- Last CQC check: 25/Dec/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Management team responsive and open, proactively implementing improvements following inspection feedback
  - Published: 2025-01-22
- Finding
  - Evidence: Computerised monitoring system flagged missed visits and medicine administration issues for prompt management action
  - Published: 2025-01-22
- Finding
  - Evidence: Effective infection control practices with PPE spot checks and staff kept up to date with COVID-19 guidance
  - Published: 2025-01-22
- Finding
  - Evidence: Strong end-of-life care commitment, including a hospice-partnered 'End of life learning path' nominated for a national award
  - Published: 2025-01-22
- Finding
  - Evidence: Personalised, person-centred care plans developed with involvement from people and relatives
  - Published: 2025-01-22
- Finding
  - Evidence: Staff were safely recruited with DBS checks and references; competency checks ensured safe medicines administration
  - Published: 2025-01-22
- Finding
  - Evidence: People and relatives felt very safe and relaxed with staff, with positive feedback including 'Can't fault them. They are really genuine'
  - Published: 2025-01-22
- **staffing_levels** _(moderate)_
  - Evidence: In August and September 2021 due to staff shortages the provider had worked closely with the local authority to hand back commissioned packages of care.
  - Published: 2025-01-22
- **leadership** _(minor)_
  - Evidence: People and relatives we spoke with were not clear who the registered manager was.
  - Published: 2025-01-22
- **complaints_handling** _(moderate)_
  - Evidence: six people and relatives told us they had raised concerns about the timings of their visits and were not happy about the response
  - Published: 2025-01-22
- **communication_with_families** _(moderate)_
  - Evidence: Lots of swopping of staff. Communication not good. Don't always get told if there is a change of staff
  - Published: 2025-01-22
- **missed_or_late_visits** _(moderate)_
  - Evidence: Times vary. Timetable comes in the post, but they don't keep to it
  - Published: 2025-01-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9360142256

HomeCare Compass is an independent guide and is not affiliated with the CQC.