# Home Instead Stoke Newington, Leyton & Wanstead

*Operated by Hearthstone Care Services Limited.*

Home Instead Stoke Newington, Leyton & Wanstead is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2022

## Practical info

- Postcode: E8 3NJ
- Registered manager: Akhtar, Shumana
- Local authority: Hackney
- Region: London
- City: London
- Last CQC check: 16/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2022-02-16
- Finding
  - Respecting and promoting privacy, dignity and independence
  - Published: 2022-02-16

### effective

- Finding
  - Supporting people to eat, drink and access healthcare
  - Published: 2022-02-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-16
- Finding
  - Assessing needs, consent and MCA
  - Published: 2022-02-16

### Other

- Finding
  - Evidence: Staff matched to people and management attended first care calls
  - Published: 2022-02-16
- Finding
  - Evidence: Good partnership working with GPs, district nurses and podiatrists
  - Published: 2022-02-16
- Finding
  - Evidence: Effective governance with audits of medicines, daily notes and care plans
  - Published: 2022-02-16
- Finding
  - Evidence: Open, learning culture with high staff morale and supportive registered manager
  - Published: 2022-02-16
- Finding
  - Evidence: Strong infection control and PPE practices monitored via spot checks
  - Published: 2022-02-16
- Finding
  - Evidence: Person-centred care plans regularly reviewed with people and families
  - Published: 2022-02-16
- Finding
  - Evidence: Safe recruitment including DBS checks and values-based interviews
  - Published: 2022-02-16
- Finding
  - Evidence: Consistent care teams with punctual, reliable visits
  - Published: 2022-02-16
- Finding
  - Evidence: Medicines managed safely with monthly MAR audits and competency checks
  - Published: 2022-02-16
- Finding
  - Evidence: People felt safe and trusted care staff
  - Published: 2022-02-16
- **missed_or_late_visits** _(minor)_
  - Evidence: A person told us they received an apology when their care call was missed.
  - Published: 2022-02-16
- **communication_with_families** _(minor)_
  - Evidence: a person gave an example of when the provider had not promoted their confidentiality as they had shared personal details with a family member which they had not wanted shared.
  - Published: 2022-02-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-16
- Finding
  - Improving care quality in response to complaints
  - Published: 2022-02-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-16
- Finding
  - Planning personalised care
  - Published: 2022-02-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-16
- Finding
  - Using medicines safely
  - Published: 2022-02-16
- Finding
  - Staffing and recruitment
  - Published: 2022-02-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-16

### well_led

- Finding
  - Engaging and involving people, public and staff; partnership working
  - Published: 2022-02-16
- Finding
  - Governance, quality performance and duty of candour
  - Published: 2022-02-16
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-02-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9342964693

HomeCare Compass is an independent guide and is not affiliated with the CQC.