# New Dawn Services Ltd

New Dawn Services Ltd is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2022

## Practical info

- Postcode: NN18 8RN
- Registered manager: Musandipa, Molline
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 13/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection control measures including PPE use during COVID-19 were robust
  - Published: 2022-06-28
- Finding
  - Evidence: Sufficient staffing levels were consistently maintained
  - Published: 2022-06-28
- Finding
  - Evidence: Mental Capacity Act principles were understood and applied by staff
  - Published: 2022-06-28
- Finding
  - Evidence: Quality assurance systems including spot checks and questionnaires were in place
  - Published: 2022-06-28
- Finding
  - Evidence: Registered manager understood duty of candour and regulatory notification requirements
  - Published: 2022-06-28
- Finding
  - Evidence: Staff promoted independence, privacy and dignity effectively
  - Published: 2022-06-28
- Finding
  - Evidence: People and relatives praised staff as friendly, respectful and caring
  - Published: 2022-06-28
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding and knew how to escalate concerns
  - Published: 2022-06-28
- Finding
  - Evidence: People and relatives felt very safe with staff and reported no missed calls
  - Published: 2022-06-28
- **complaints_handling** _(minor)_
  - Evidence: The procedure implied that the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.
  - Published: 2022-06-28
- **incident_learning** _(minor)_
  - Evidence: We saw in one person's records that they were not well...there was no evidence that staff had offered this support. The registered manager agreed should this situation arise again, this would be offered.
  - Published: 2022-06-28
- **staff_competency** _(minor)_
  - Evidence: A reference had not come from the management of a previous employer. The registered manager said this would always be requested in the future.
  - Published: 2022-06-28
- **record_keeping** _(minor)_
  - Evidence: Care plans detailed people's personal history though their preferences were not detailed. The registered manager said they would speak to people to obtain more personalised information.
  - Published: 2022-06-28
- **care_planning** _(minor)_
  - Evidence: Some risk assessments lacked details as to how to provide care. The registered manager amended these to provide more detail to staff to ensure risk was reduced.
  - Published: 2022-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9338933389

HomeCare Compass is an independent guide and is not affiliated with the CQC.