# S&P Care Services Ltd

S&P Care Services Ltd is a CQC-regulated home-care agency in Aylesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2023

## Practical info

- Postcode: HP20 2HU
- Registered manager: Mabika, Ruth
- Local authority: Buckinghamshire
- Region: South East
- City: Aylesbury
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-12

### Other

- Finding
  - Evidence: Effective partnership working with GPs, district nurses, physiotherapists, local authority and OACP.
  - Published: 2024-04-12
- Finding
  - Evidence: Management team supportive of staff including international employees, providing practical life guidance.
  - Published: 2024-04-12
- Finding
  - Evidence: Strong governance with audits, spot checks, quality visits and a clear learning culture promoted by management.
  - Published: 2024-04-12
- Finding
  - Evidence: Person-centred care plans developed with people and relatives, reflecting individual preferences and communication needs.
  - Published: 2024-04-12
- Finding
  - Evidence: Medicines managed safely with accurate records, spot checks and reflective learning from any errors.
  - Published: 2024-04-12
- Finding
  - Evidence: Staff received thorough training including safeguarding, MCA, medicines administration and Care Certificate induction.
  - Published: 2024-04-12
- Finding
  - Evidence: Robust risk assessments in place covering mobility, falls, pressure damage and environment, regularly reviewed.
  - Published: 2024-04-12

### responsive

- Finding
  - End-of-life care and support
  - Published: 2024-04-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-12
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-12
- Finding
  - Using medicines safely
  - Published: 2024-04-12
- Finding
  - Staffing and recruitment
  - Published: 2024-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-12

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-04-12
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9328774173

HomeCare Compass is an independent guide and is not affiliated with the CQC.