# Quality healthcare Agency Limited

*Operated by Quality Healthcare Agency Limited.*

Quality healthcare Agency Limited is a CQC-regulated home-care agency in Eastbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: BN21 4NN
- Registered manager: Zvinokona, Sainos
- Local authority: East Sussex
- Region: South East
- City: Eastbourne
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-07-21

### Other

- Finding
  - Evidence: Regular supervision and induction including the Care Certificate
  - Published: 2022-07-21
- Finding
  - Evidence: Positive professional relationships with hospice at home and occupational therapy teams
  - Published: 2022-07-21
- Finding
  - Evidence: Good infection control with plentiful PPE supply and monthly audits
  - Published: 2022-07-21
- Finding
  - Evidence: Person-centred care with flexibility around people's preferences and routines
  - Published: 2022-07-21
- Finding
  - Evidence: Safe recruitment including DBS and reference checks
  - Published: 2022-07-21
- Finding
  - Evidence: Open, positive culture with accessible registered manager who leads from the front
  - Published: 2022-07-21
- Finding
  - Evidence: Strong palliative and end of life care with positive relative feedback
  - Published: 2022-07-21
- Finding
  - Evidence: Safe medicines management with monthly audits and competency assessments
  - Published: 2022-07-21
- Finding
  - Evidence: Regular staff who arrived on time and stayed the allocated call duration
  - Published: 2022-07-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9328450948

HomeCare Compass is an independent guide and is not affiliated with the CQC.