# Torbay Business Centre

*Operated by DW Complex Care Ltd.*

Torbay Business Centre is a CQC-regulated home-care agency in Torquay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/09/2022

## Practical info

- Postcode: TQ1 4BD
- Registered manager: Woolcock, Lucy
- Local authority: Torbay
- Region: South West
- City: Torquay
- Last CQC check: 16/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-30
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-09-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-09-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA/DoLS)
  - Published: 2022-09-30

### Other

- Finding
  - Evidence: Relatives reported good communication with regular meetings with the provider
  - Published: 2022-09-30
- Finding
  - Evidence: Good working relationships with partner agencies and multi-disciplinary teams promoted good outcomes
  - Published: 2022-09-30
- Finding
  - Evidence: Staff had opportunities for regular supervision and appraisal and felt supported by the management team
  - Published: 2022-09-30
- Finding
  - Evidence: People were encouraged and supported to lead full and active lives, follow their interests and take part in activities
  - Published: 2022-09-30
- Finding
  - Evidence: Support plans contained detailed information on people's likes, dislikes, preferences, care needs and medical history
  - Published: 2022-09-30
- Finding
  - Evidence: Staff knew people well, communicated effectively and spoke about people in a dignified and respectful way
  - Published: 2022-09-30
- Finding
  - Evidence: People received their medicines as prescribed and medicines were managed safely and stored securely
  - Published: 2022-09-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-30
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-30

### safe

- Finding
  - Using medicines safely
  - Published: 2022-09-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-30
- Finding
  - Staffing and recruitment
  - Published: 2022-09-30
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2022-09-30

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-09-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-30
- Finding
  - Duty of candour
  - Published: 2022-09-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9298337427

HomeCare Compass is an independent guide and is not affiliated with the CQC.