# Olam Care Services Ltd

Olam Care Services Ltd is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2023

## Practical info

- Postcode: TS3 8TG
- Registered manager: Mudakureva, Chiedza
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 18/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2024-01-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-01-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-01-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-21
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2024-01-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-21

### Other

- Finding
  - Evidence: People's communication needs and cultural preferences were identified and respected within care records.
  - Published: 2024-01-21
- Finding
  - Evidence: Complaints policy was in place and complaints were investigated and responded to appropriately.
  - Published: 2024-01-21
- Finding
  - Evidence: The management team responded immediately during the inspection to address areas of concern and undertake reviews.
  - Published: 2024-01-21
- Finding
  - Evidence: Safe recruitment processes were in place and staff received appropriate training, induction, supervision and appraisal.
  - Published: 2024-01-21
- Finding
  - Evidence: Staff and management worked effectively in partnership with external health professionals including GPs, district nurses and occupational therapists.
  - Published: 2024-01-21
- Finding
  - Evidence: People and relatives were involved in care planning and decisions about their care.
  - Published: 2024-01-21
- Finding
  - Evidence: Staff knew people well, treating them with kindness, dignity and respect; people were highly complimentary about staff caring attitudes.
  - Published: 2024-01-21
- Finding
  - Evidence: Medicines were managed safely and staff administering medicines were trained and had competency assessments carried out.
  - Published: 2024-01-21
- Finding
  - Evidence: People told us they felt safe and received care that met their needs, with consistent staff who arrived on time and never rushed.
  - Published: 2024-01-21
- **other** _(minor)_
  - Evidence: Nationally recognised tools had not always been implemented to support in the identification of the person's health need and level of risk.
  - Published: 2024-01-21

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-21
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-21
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-01-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-21

### safe

- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2024-01-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
  - Published: 2024-01-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2024-01-21
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2024-01-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2024-01-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9297676387

HomeCare Compass is an independent guide and is not affiliated with the CQC.