# Halcyon Days Community Opportunities Ltd

Halcyon Days Community Opportunities Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/10/2022

## Practical info

- Postcode: LE9 7DG
- Registered manager: Jones, Emma
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 22/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and regulatory notification requirements
  - Published: 2022-10-22
- Finding
  - Evidence: Partnership working with local authority and other agencies to promote independence and community access
  - Published: 2022-10-22
- Finding
  - Evidence: Positive feedback from relatives via satisfaction surveys; no complaints recorded
  - Published: 2022-10-22
- Finding
  - Evidence: Registered manager carried out regular supervisions and spot checks
  - Published: 2022-10-22
- Finding
  - Evidence: Effective multi-modal communication support including Makaton and picture boards
  - Published: 2022-10-22
- Finding
  - Evidence: Person-centred care plans including one-page profiles, communication passports, and recorded dreams and goals
  - Published: 2022-10-22
- Finding
  - Evidence: All staff completed the Care Certificate; training matched to the needs of people with learning disabilities and autism
  - Published: 2022-10-22
- Finding
  - Evidence: Staff trained in safeguarding and able to recognise and report concerns; easy read safeguarding information available
  - Published: 2022-10-22
- Finding
  - Evidence: Safe recruitment practices including DBS checks for all staff
  - Published: 2022-10-22
- Finding
  - Evidence: Detailed and regularly reviewed risk assessments with staff demonstrating strong knowledge of individual risks
  - Published: 2022-10-22
- **end_of_life_care** _(minor)_
  - Evidence: The registered manager told us the person and their family had discussed end of life preferences. However, these wishes had not been recorded.
  - Published: 2022-10-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9292966188

HomeCare Compass is an independent guide and is not affiliated with the CQC.