# Live Long Live Well Ltd

Live Long Live Well Ltd is a CQC-regulated home-care agency in Altrincham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 05/08/2022

## Practical info

- Postcode: WA14 2SS
- Registered manager: Sant, Joely
- Local authority: Trafford
- Region: North West
- City: Altrincham
- Last CQC check: 05/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views, be involved in decisions; respecting privacy, dignity and independence
  - Published: 2022-08-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-05
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-08-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-05

### Other

- Finding
  - Evidence: Proactive support to reduce social isolation, including for people living with dementia and alone
  - Published: 2022-08-05
- Finding
  - Evidence: Highly personalised care plans with live online access for people and relatives
  - Published: 2022-08-05
- Finding
  - Evidence: Visible, cohesive leadership praised by people, relatives and staff (rated 9.9/10 on feedback website)
  - Published: 2022-08-05
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE use and regular COVID-19 testing
  - Published: 2022-08-05
- Finding
  - Evidence: Safe medicines administration supported by training, competency checks and digital alerts for late/missed medicines
  - Published: 2022-08-05
- Finding
  - Evidence: Value-based recruitment ensuring staff with the right caring values and matched to people's preferences
  - Published: 2022-08-05
- Finding
  - Evidence: Robust governance systems with regular audits of medicines, care records and incidents
  - Published: 2022-08-05
- Finding
  - Evidence: Outstanding end of life care with rapid response to changing needs and close work with palliative care team
  - Published: 2022-08-05
- Finding
  - Evidence: Exceptionally responsive service tailored to individual needs with innovative reasonable adjustments
  - Published: 2022-08-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-05
- Finding
  - End of life care and support
  - Published: 2022-08-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; interests and activities
  - Published: 2022-08-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-05
- Finding
  - Using medicines safely
  - Published: 2022-08-05
- Finding
  - Staffing and recruitment
  - Published: 2022-08-05
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-05
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-08-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9288535206

HomeCare Compass is an independent guide and is not affiliated with the CQC.