# Loving Angels Care (West and North Northamptonshire)

*Operated by LAC Northampton Limited.*

Loving Angels Care (West and North Northamptonshire) is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2025

## Practical info

- Postcode: NN3 6JA
- Registered manager: Makiwa, Miriam
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 07/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-18
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare
  - Published: 2022-06-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-18

### Other

- Finding
  - Evidence: People, relatives and staff were offered opportunities to feedback via surveys with action plans
  - Published: 2022-06-18
- Finding
  - Evidence: Registered manager was approachable, supportive and open to the inspection process
  - Published: 2022-06-18
- Finding
  - Evidence: Complaints were responded to appropriately and within specified timeframes
  - Published: 2022-06-18
- Finding
  - Evidence: Staff supported people in a dignified way and promoted independence
  - Published: 2022-06-18
- Finding
  - Evidence: People were supported to access healthcare professionals such as occupational therapists and speech and language therapists
  - Published: 2022-06-18
- Finding
  - Evidence: Staff received safeguarding training and understood how to raise concerns
  - Published: 2022-06-18
- Finding
  - Evidence: Staff used PPE effectively and followed COVID-19 government guidance
  - Published: 2022-06-18
- Finding
  - Evidence: Staff were safely recruited with DBS checks and references
  - Published: 2022-06-18
- Finding
  - Evidence: People felt safe with staff and described them as kind, caring and respectful
  - Published: 2022-06-18
- **cultural_competency** _(minor)_
  - Evidence: specific information when a person did not speak English had not been recorded. For example, key phases or words in the person's native language
  - Published: 2022-06-18

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-18
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-18
- Finding
  - Staffing and recruitment
  - Published: 2022-06-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-18
- Finding
  - Using medicines safely; Assessing risk, safety monitoring and management
  - Published: 2022-06-18

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-06-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-18
- Finding
  - Duty of candour
  - Published: 2022-06-18
- Finding
  - Promoting a positive culture; managers and staff understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9286732829

HomeCare Compass is an independent guide and is not affiliated with the CQC.