# Adelik Healthcare Ltd

Adelik Healthcare Ltd is a CQC-regulated home-care agency in Liss.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/08/2022

## Practical info

- Postcode: GU33 7AW
- Registered manager: Ncube, Sherita
- Local authority: Hampshire
- Region: South East
- City: Liss
- Last CQC check: 18/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-18

### Other

- Finding
  - Evidence: Effective partnership working with GPs, district nurses, palliative care nurses and hospice at home teams
  - Published: 2022-08-18
- Finding
  - Evidence: Registered manager had daily oversight, conducted spot checks and audits, and engaged with people, relatives and staff
  - Published: 2022-08-18
- Finding
  - Evidence: Strong end of life care with positive feedback from healthcare professionals and families
  - Published: 2022-08-18
- Finding
  - Evidence: Person-centred, kind and compassionate care upholding dignity and independence
  - Published: 2022-08-18
- Finding
  - Evidence: Service worked in line with the Mental Capacity Act 2005
  - Published: 2022-08-18
- Finding
  - Evidence: Staff completed induction, Care Certificate and worked with experienced staff until assessed competent
  - Published: 2022-08-18
- Finding
  - Evidence: Safe recruitment with DBS checks, references and employment history verification
  - Published: 2022-08-18
- Finding
  - Evidence: Good infection prevention and control practices including PPE use and COVID-19 testing
  - Published: 2022-08-18
- Finding
  - Evidence: Medicines managed safely by trained and competence-assessed staff with regular audits and spot checks
  - Published: 2022-08-18
- Finding
  - Evidence: Staff received safeguarding training and demonstrated knowledge on preventing and reporting abuse
  - Published: 2022-08-18

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-18
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-18
- Finding
  - Using medicines safely
  - Published: 2022-08-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-18
- Finding
  - Staffing and recruitment
  - Published: 2022-08-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-18
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-18
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-08-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9273348294

HomeCare Compass is an independent guide and is not affiliated with the CQC.