# Swan Care Solutions

*Operated by Swan Care Solutions Limited.*

Swan Care Solutions is a CQC-regulated home-care agency in Stafford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2024

## Practical info

- Postcode: ST18 0TW
- Local authority: Staffordshire
- Region: West Midlands
- City: Stafford
- Last CQC check: 24/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-24

### Other

- Finding
  - Evidence: Sufficient staffing levels were maintained, including specific staffing ratios where risk required.
  - Published: 2024-02-24
- Finding
  - Evidence: People and relatives understood how to make a complaint, and concerns raised were responded to and investigated.
  - Published: 2024-02-24
- Finding
  - Evidence: The provider worked in partnership with other agencies and multidisciplinary teams to support people.
  - Published: 2024-02-24
- Finding
  - Evidence: A learning from incidents system was in place; themes were considered and shared with staff to prevent recurrence.
  - Published: 2024-02-24
- Finding
  - Evidence: People were involved in their care plan development and had their protected characteristics considered in assessments.
  - Published: 2024-02-24
- Finding
  - Evidence: Staff were kind and caring, knew people well, and supported them to maintain independence, relationships and individual interests.
  - Published: 2024-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-24
- Finding
  - Using medicines safely
  - Published: 2024-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-24
- Finding
  - Staffing and recruitment
  - Published: 2024-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-02-24
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-02-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9267859487

HomeCare Compass is an independent guide and is not affiliated with the CQC.