# Office NE

*Operated by Possibilities North East Limited.*

Office NE is a CQC-regulated home-care agency in Chester Le Street.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2023

## Practical info

- Postcode: DH3 3PJ
- Registered manager: Reine, Debra
- Local authority: County Durham
- Region: North East
- City: Chester Le Street
- Last CQC check: 02/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-02

### Other

- Finding
  - Evidence: Medicines administered safely with regular competency assessments for staff.
  - Published: 2023-02-02
- Finding
  - Evidence: Service worked in partnership with other professionals and agencies for coordinated care.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff supported people to be independent and involved them in decisions about their care.
  - Published: 2023-02-02
- Finding
  - Evidence: Good governance improvements made, resolving prior breach of Regulation 17; regular audits and spot checks in place.
  - Published: 2023-02-02
- Finding
  - Evidence: Care plans were person-centred, reviewed regularly, and reflected individuals' current needs and preferences.
  - Published: 2023-02-02
- Finding
  - Evidence: People and relatives spoke positively about the caring, kind and friendly nature of staff.
  - Published: 2023-02-02
- Finding
  - Evidence: People received consistent care from regular staff who knew them well, with visits mostly on time.
  - Published: 2023-02-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-02
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-02-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-02
- Finding
  - Using medicines safely
  - Published: 2023-02-02
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-02
- Finding
  - Staffing and recruitment
  - Published: 2023-02-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-02
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-02-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9267576084

HomeCare Compass is an independent guide and is not affiliated with the CQC.