# Advanced Medcare Ltd

Advanced Medcare Ltd is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2022

## Practical info

- Postcode: LS11 5SF
- Registered manager: Madanha, Thobekile
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-10

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-10

### Other

- Finding
  - Evidence: Timekeeping praised consistently by people and relatives, with prompt communication about delays.
  - Published: 2022-11-10
- Finding
  - Evidence: Robust electronic monitoring system in place to manage risks of missed or late visits.
  - Published: 2022-11-10
- Finding
  - Evidence: Strong partnership working with healthcare professionals including district nurses, GPs and social workers.
  - Published: 2022-11-10
- Finding
  - Evidence: Registered manager was approachable, responsive and well known to people and their relatives.
  - Published: 2022-11-10
- Finding
  - Evidence: Staff had good knowledge of safeguarding procedures and demonstrated appropriate skills and training.
  - Published: 2022-11-10
- Finding
  - Evidence: Care plans were detailed, person-centred and included risk assessments with appropriate actions.
  - Published: 2022-11-10
- Finding
  - Evidence: Medication managed safely with regular audits and timely resolution of issues identified.
  - Published: 2022-11-10
- Finding
  - Evidence: People and relatives overwhelmingly positive about staff, reporting the service made them feel safe and promoted independence.
  - Published: 2022-11-10
- **governance** _(moderate)_
  - Evidence: We found some improvements were required in how recruitment had been previously conducted but this had not been identified and addressed by the provider.
  - Published: 2022-11-10
- **record_keeping** _(minor)_
  - Evidence: The provider was not always recording that the equipment staff used to support people with their moving and handling requirements was safe to use.
  - Published: 2022-11-10
- **staffing_levels** _(moderate)_
  - Evidence: Staff had started working before DBS checks had been completed.
  - Published: 2022-11-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2022-11-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-10
- Finding
  - Using medicines safely
  - Published: 2022-11-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-10
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-10
- Finding
  - Staffing and recruitment
  - Published: 2022-11-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9252302825

HomeCare Compass is an independent guide and is not affiliated with the CQC.