# Atwell Care Limited

Atwell Care Limited is a CQC-regulated home-care agency in Frome.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/03/2022

## Practical info

- Postcode: BA11 5JY
- Registered manager: Fewell, Carly
- Local authority: Somerset
- Region: South West
- City: Frome
- Last CQC check: 30/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-10
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services
  - Published: 2022-05-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-10

### Other

- Finding
  - Evidence: Safe recruitment with DBS checks and references obtained
  - Published: 2022-05-10
- Finding
  - Evidence: End of life care provision including a 'sitting service' for respite
  - Published: 2022-05-10
- Finding
  - Evidence: Person-centred care planning recording preferences, gender of carer, religious needs and communication needs
  - Published: 2022-05-10
- Finding
  - Evidence: Robust quality monitoring with regular spot checks, audits and electronic visit tracking
  - Published: 2022-05-10
- Finding
  - Evidence: Hands-on registered manager who delivers care alongside staff and knows people well
  - Published: 2022-05-10
- Finding
  - Evidence: Strong infection prevention and control practices including PPE availability and COVID-19 testing
  - Published: 2022-05-10
- Finding
  - Evidence: Good timekeeping and continuity of care reported by people and relatives
  - Published: 2022-05-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-10
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-05-10
- Finding
  - Duty of candour
  - Published: 2022-05-10
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9250999297

HomeCare Compass is an independent guide and is not affiliated with the CQC.