# Ever Care Ltd

Ever Care Ltd is a CQC-regulated home-care agency in King's Lynn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/09/2022

## Practical info

- Postcode: PE30 5GN
- Registered manager: Parnell, Sophia
- Local authority: Norfolk
- Region: East
- City: King's Lynn
- Last CQC check: 29/Sep/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager engaged with local networks and peer home care businesses to share learning and improve practice.
  - Published: 2022-11-26
- Finding
  - Evidence: Relatives described staff as kind, competent and caring, with high levels of satisfaction reported.
  - Published: 2022-11-26
- Finding
  - Evidence: Proactive health monitoring, e.g. food and fluid charts implemented post-hospital discharge to address weight loss.
  - Published: 2022-11-26
- Finding
  - Evidence: Strong positive culture with staff feeling supported and valued; registered manager involved in care calls.
  - Published: 2022-11-26
- Finding
  - Evidence: Person-centred care with staff spending time on individual preferences, interests and independence.
  - Published: 2022-11-26
- Finding
  - Evidence: Staff received training, supervision and support; personal development was actively encouraged.
  - Published: 2022-11-26
- Finding
  - Evidence: Medication records audited weekly by the registered manager with competency checks for staff administering medicines.
  - Published: 2022-11-26
- Finding
  - Evidence: Consistent care delivered by a small group of familiar carers with weekly rotas provided to people and relatives.
  - Published: 2022-11-26
- Finding
  - Evidence: Safe recruitment practices followed with comprehensive induction including reviews at three, six and 12 months.
  - Published: 2022-11-26
- Finding
  - Evidence: People were protected from abuse; staff completed safeguarding training and knew how to report concerns.
  - Published: 2022-11-26
- **record_keeping** _(minor)_
  - Evidence: Information technology systems needed developing for storage and retrieval of documents and information to minimise the risk of losing information.
  - Published: 2022-11-26
- **governance** _(minor)_
  - Evidence: further improvements was needed to ensure there was a formal system in place to ensure all aspects of the service were audited.
  - Published: 2022-11-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9250474476

HomeCare Compass is an independent guide and is not affiliated with the CQC.