# May's Homecare Limited

*Operated by MAY'S HOMECARE LIMITED.*

May's Homecare Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2026

## Practical info

- Postcode: N19 4DR
- Registered manager: Odoeme, Roseline
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 27/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-25
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-06-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-25
- Finding
  - Supporting people to eat and drink enough with choice of a balanced diet
  - Published: 2022-06-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-25
- Finding
  - Staff skills, knowledge and experience
  - Published: 2022-06-25

### Other

- Finding
  - Evidence: The registered manager actively sought views of people and relatives and dealt promptly with concerns.
  - Published: 2022-06-25
- Finding
  - Evidence: Mental capacity assessments were in place and consent to care was appropriately sought.
  - Published: 2022-06-25
- Finding
  - Evidence: People were supported by a small, consistent group of regular staff, providing continuity of care.
  - Published: 2022-06-25
- Finding
  - Evidence: Staff received supervision including face-to-face meetings and spot check visits.
  - Published: 2022-06-25
- Finding
  - Evidence: Care plans were individualised and personalised, detailing clearly how the person wanted their needs and preferences met.
  - Published: 2022-06-25
- Finding
  - Evidence: The majority of people using the service were Somalian and Somalian staff were employed, ensuring effective communication and cultural needs were met.
  - Published: 2022-06-25
- Finding
  - Evidence: People confirmed the service did not miss any care calls and that staff were always on time.
  - Published: 2022-06-25
- Finding
  - Evidence: Risk assessments related to falls, moving and handling, skin integrity, pain management, nutrition and hydration were in place.
  - Published: 2022-06-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-25
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-06-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-25
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-06-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-25
- Finding
  - Using medicines safely
  - Published: 2022-06-25
- Finding
  - Staffing and recruitment
  - Published: 2022-06-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-06-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-25
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-06-25
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-06-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9241555631

HomeCare Compass is an independent guide and is not affiliated with the CQC.