# Silver Oak Care Ltd

Silver Oak Care Ltd is a CQC-regulated home-care agency in Stanmore.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/05/2022

## Practical info

- Postcode: HA7 1FW
- Registered manager: Omar, Yasmin
- Local authority: Harrow
- Region: London
- City: Stanmore
- Last CQC check: 06/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-06
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-06

### Other

- Finding
  - Evidence: Continuity of care from the same care workers fostering positive relationships
  - Published: 2022-05-06
- Finding
  - Evidence: Open, approachable management with regular supervision and spot checks
  - Published: 2022-05-06
- Finding
  - Evidence: Effective infection prevention and control practices including COVID-19
  - Published: 2022-05-06
- Finding
  - Evidence: Staff trained face-to-face including safeguarding, MCA, infection control and end of life
  - Published: 2022-05-06
- Finding
  - Evidence: Robust recruitment including DBS checks and references
  - Published: 2022-05-06
- Finding
  - Evidence: Punctual visits with no missed or late calls reported
  - Published: 2022-05-06
- Finding
  - Evidence: Comprehensive, person-centred risk assessments and care plans reviewed regularly
  - Published: 2022-05-06
- Finding
  - Evidence: People felt safe and were treated with dignity, kindness and respect by consistent care workers
  - Published: 2022-05-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-06
- Finding
  - Staffing and recruitment
  - Published: 2022-05-06
- Finding
  - Using medicines safely
  - Published: 2022-05-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-05-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-06
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-05-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9237430058

HomeCare Compass is an independent guide and is not affiliated with the CQC.