# Sylviancare Bournemouth and Poole

*Operated by Silver Hellas Ltd.*

Sylviancare Bournemouth and Poole is a CQC-regulated home-care agency in Christchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2023

## Practical info

- Postcode: BH23 6NX
- Registered manager: Gego, Szilard
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Christchurch
- Last CQC check: 17/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-13

### Other

- Finding
  - Evidence: Safeguarding incidents appropriately reported to the local authority and CQC; staff knowledgeable about abuse recognition and reporting.
  - Published: 2023-08-17
- Finding
  - Evidence: Effective partnership working with health and social care professionals and timely referrals when needs changed.
  - Published: 2023-08-17
- Finding
  - Evidence: Positive, open culture with staff feeling valued and well supported by the management team.
  - Published: 2023-08-17
- Finding
  - Evidence: Consistent, small teams of care staff assigned to people, supporting familiarity and person-centred relationships.
  - Published: 2023-08-17
- Finding
  - Evidence: Robust recruitment process with appropriate DBS, reference, and health screening checks completed before staff supported people.
  - Published: 2023-08-17
- Finding
  - Evidence: Medicines managed safely in line with NICE guidelines, with monthly audits and regular staff competency checks.
  - Published: 2023-08-17
- Finding
  - Evidence: Governance systems significantly improved since last inspection, including a dedicated quality assurance officer role driving continuous improvement.
  - Published: 2023-08-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-13
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-13
- Finding
  - Planning personalised care to ensure people have choice and control and meet needs and preferences
  - Published: 2022-04-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-17
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-17
- Finding
  - Staffing and recruitment
  - Published: 2023-08-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-17
- Finding
  - Using medicines safely
  - Published: 2023-08-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-08-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-08-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-08-17
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-04-13
- Finding
  - Duty of candour
  - Published: 2022-04-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-13
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9237346341

HomeCare Compass is an independent guide and is not affiliated with the CQC.