# Human Support Group Limited - South Tyneside

*Operated by The Human Support Group Limited.*

Human Support Group Limited - South Tyneside is a CQC-regulated home-care agency in South Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/02/2022

## Practical info

- Postcode: NE33 1SA
- Registered manager: Marshall, Penny
- Local authority: South Tyneside
- Region: North East
- City: South Shields
- Last CQC check: 02/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-12-12

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: PPE spot checks were completed to ensure correct usage and infection control procedures were in place.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff worked well with other agencies to ensure people received care and support.
  - Published: 2025-12-12
- Finding
  - Evidence: A quality assurance system was in place and regular audits were completed to monitor service provision.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received ongoing support through regular supervision sessions and an annual appraisal.
  - Published: 2025-12-12
- Finding
  - Evidence: New staff completed a comprehensive induction including the Care Certificate and worked with experienced staff.
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff supported people in a kind, caring and patient way, described as 'brilliant' and 'fantastic' by relatives.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe and effective recruitment practices were followed to help ensure only suitable staff were employed.
  - Published: 2025-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9236534511

HomeCare Compass is an independent guide and is not affiliated with the CQC.