# Infinite Healthcare Services Head Office

*Operated by Infinite Healthcare Services Ltd.*

Infinite Healthcare Services Head Office is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2023

## Practical info

- Postcode: CM1 3AG
- Registered manager: Adediran, Adefunke
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 17/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-17

### Other

- Finding
  - Evidence: Staff and family members were highly positive about the registered manager's approachability, openness and supportiveness.
  - Published: 2023-08-17
- Finding
  - Evidence: The service worked effectively in partnership with other professionals, with evidence of joined-up care such as OT-led hoist training for staff.
  - Published: 2023-08-17
- Finding
  - Evidence: Quality assurance systems included audits, spot checks, care plan reviews, medicines management and supervision, with duty of candour understood by the registered manager.
  - Published: 2023-08-17
- Finding
  - Evidence: Care plans were person-centred, recording protected characteristics, communication needs, preferences and wishes including preferred name and staff gender.
  - Published: 2023-08-17
- Finding
  - Evidence: Staff received thorough induction, regular training including Care Certificate, and were encouraged to pursue career progression such as Level 4 diploma.
  - Published: 2023-08-17
- Finding
  - Evidence: People were protected from risk of abuse with safeguarding policies and trained staff; no missed calls reported and rotas well organised.
  - Published: 2023-08-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-17
- Finding
  - Using medicines safely
  - Published: 2023-08-17
- Finding
  - Staffing and recruitment
  - Published: 2023-08-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-17

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-08-17
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9235620455

HomeCare Compass is an independent guide and is not affiliated with the CQC.